Accommodation:
Hotel/lodges are categorized as an indication of class and rooms will be reserved at respective hotels/lodges.
Payment:
A deposit of 30% is required on bookings of any tour arrangement; the balance is to be paid before commencement of the tour. The deposit will be forfeited in case of cancellations.
Transportation & Driver/Guides:
Transport will be in cars, safari minibuses, tour vans, land cruisers or coaches depending on agreement and according to the route and number of clients. The company reserves the right to employ the service of subcontractors. Trained English-speaking drivers/guides are provided unless any passenger specially requests a professional courier, in which extra charge will be levied.
Alteration to tours:
The company reserves the right to alter arrangements of the route or to cancel the operation of a scheduled tour should conditions necessitate such as weather or political issues etc.
Liability:
The company and its agents act only as agents of the passenger in all matters relating to tours. The hazards of travelling may inevitably give rise to some risks and dangers. Hazards may inherent in travel by boat, train, road and other vehicles aircraft and other means. Hazards may also arise out of the forces of nature, political unrest, accident or illness in remote areas without means of immediate evacuation or medical facilities. The company’s liability to passengers is dictated by appropriate laws of the country in which the tour takes place. However, the company accepts no responsibility for any personal illness, injury, delays, loss or damages from any cause whatsoever. You are therefore advised to take adequate insurance against such risks on your own. Our staff will be at hand to assist you with the information on the services available locally.
Cancellation Policy:
Any monies paid will be refunded less the cost of cancellation levied by hotels or other parties. In the event of such cancellation, the following charges will apply:
- 0 to 30 days prior to the Arrival Date will incur a cancellation fee equal to 100% of the Rate.
- 31 to 60 days prior to the Arrival Date will incur a cancellation fee equal to 75% of the Rate.
- 61 to 90 days prior to the Arrival Date will incur a cancellation fee equal to 50% of the Rate.
Special Requests:
All special requests must be notified in writing when the booking is made. This may include single rooms, diet, infants; physically challenged persons etc. whilst the company will endeavor to meet such requests they cannot be guaranteed and failure to fulfill will not be in breach of contract.
Complaints:
It’s the sincere hope of this company that our clients will not encounter any problems during their holiday. However, should any arise please immediately advise any of our staff of the service in question, as most of the problems can be resolved straightaway. The company will accept only complaints notified in accordance with this clause.